API World + CloudX + Dev Innovation Summit 2024

Ratul Ghosh, Intuit, GenAi platform lead
Kiran Bartakke, Intuit, Senior Software Engineer

Intuit has accelerated responsible AI innovation at scale for many years to deliver personalized experiences to 100 million consumer and small business customers with TurboTax, Credit Karma, QuickBooks and MailChimp. Today, the company is pioneering the future of AI to deliver game-changing new experiences on its financial technology platform that instill the trust and confidence its customers count on from Intuit.

In this talk,  Ratul Ghosh and Kiran Bartakke from Intuit AI will describe the company’s approach to building a proprietary Generative AI Operating System using existing APIs and knowledge bases to enable the company’s technologists to build smart conversational experiences, with speed and at scale.  

A central focus of the talk will be on how the platform architecture and components enable seamless integration and a “paved path” for developers that has led to operational efficiencies that benefit developers and end customers alike. The speakers will take a deep dive into orchestration capability within GenOS that drives conversational assistants and embedded experiences by understanding complicated queries and instructions and driving a sequence of actions to seamlessly respond to end user queries in Intuit products..

Speakers will bring this capability to life with real-world examples and actionable insights attendees can apply to their own GenAI journeys