API World + CloudX + Dev Innovation Summit 2024

Santhosh Settipalli, bp, Tech Lead

The presentation delves into the extensive digital transformation undertaken by bp for its flagship product, BPme.

BPme revolutionizes the way customers pay for fuel, manage rewards, and handle receipts, offering a seamless and efficient solution.

The discussion will explore the challenges faced by the previous system, the repercussions on both the business and customers, and the strategic architectural and technical changes to the front-end that addressed these issues.

This narrative traces the evolution of a concept sketched on a whiteboard into a fully functional, globally implemented application using gRPC, protocol buffers and server-driven-UI technology stack, resulting in the transformation of a struggling product into a value - generating solution. It showcases the remarkable achievement of a small, dedicated team of fewer than 10 individuals who, in a matter of months, accomplished what a larger team, multiple time in size, distributed across the globe, struggled to achieve in 1.5 years, thereby leading to a significant reduction in operational expenses.