API World + CloudX + Dev Innovation Summit 2024

Fred Koopmans, BigPanda, Chief Product Officer

Context is fundamental to well-run tech operations: With the right context, IT teams can better understand their systems, interpret real-time data quickly, and facilitate better incident management to achieve operational efficiency. But too often, gathering the necessary context is a lengthy, inconsistent, and elusive process. IT teams are forced to grapple with fragmented tools, siloed workflows, and inconsistent manual processes, which have turned context collection into a definitive pain point for the ITOps industry. Teams are losing out on precious time, money, and attention that should be directed towards digital transformation and innovation.

The tech industry has recently transformed thanks to the AI boom: ITOps is at a critical juncture where AI can enable faster, more efficient ITOps as well as deliver Full-Context Operations. Fred Koopmans, Chief Product Officer of AIOps platform BigPanda, will speak to the promise of Full-Context Operations – the process of unifying IT teams’ tools and processes with AI to provide the institutional knowledge needed to address every incident immediately. He’ll dive deep into the ways that teams can tangibly benefit from having the right context, outlining how the IT industry can leverage AI to collect comprehensive and contextual data to help operators achieve better incident resolution. Fred can share detailed proof points from developing BigPanda’s AI-powered assistant that was purpose-built for delivering full context in IT operations. With Full-Context Operations, the IT industry can finally fulfill the long-sought-after promise of AIOps, putting AI into practice to deliver unprecedented operational efficiency.